Refund and Return Policy – Psychedelic Shop Australia

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our return and refund policy.

 

1. Returns Eligibility

– You may request a return within 2 days of receiving your order.
– Items must be unopened, unused, and in their original packaging.
– Personalized or special-order items are not eligible for return unless they arrive damaged or defective.

 

2. How to Initiate a Return

– Please contact us at sales@psychedelicsaustralia.com with your order number and reason for return.
– Our team will provide you with instructions and a return authorization if your request is approved.

 

3. Return Shipping

– Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
– We recommend using a trackable shipping method, as we cannot be responsible for lost returns.

 

4. Refund Processing

– Once we receive your returned item and inspect it, we will notify you about the approval or rejection of your refund.
– Approved refunds will be processed back to your original payment method within 5-7 business days.

 

5. Damaged or Incorrect Items

– If you receive an incorrect or damaged item, please contact us immediately at sales@psychedelicsaustralia.com with photos of the issue.
– We will arrange for a replacement or full refund at no additional cost to you.

 

6. Non-Refundable Items

– Items damaged due to misuse or mishandling

 

7. Exchanges

– We do not offer direct exchanges. To exchange an item, please follow the return process and place a new order.

 

8. Contact Us

If you have any questions about returns or refunds, please contact us at: sales@psychedelicsaustralia.com

 

We appreciate your understanding and look forward to serving you again!

Thank you for supporting Psychedelic Shop Australia!